Communication channel: online, the communication channel is the chat window. The way they put these in sentences offers a view over their type of personality.Ĥ. Here, things get complicated, because most people use their own definition for certain emotions or ideas. Encoding: represents the conversion of subject matter in certain symbols. These can represent attitudes, opinions, views, feelings, suggestions, complaints or questions.ģ. ![]() Ideas: the passed ideas are the subject matter of this action. Sender: the person who approaches our services with the intention of getting an answer to his or her questions or passing a feedback.Ģ. What are the major elements of communication for online support?ġ. This is why our experts in communication are staying in touch daily with news from this domain and adapt their methods accordingly. We have to adopt a certain language, attitude and principles and we have to obtain a good feedback. In our special case, where there is a communication between a possible client and a company, the communication is mostly static, since we have to follow certain rules and be an emblematic ambassador for the brand we represent. Dynamic, because there is a continuous interaction, where both parts are influenced, and static because there are certain rules to obtain an effective communication. The communication process is, both, static and dynamic. We will talk in this article about a specific situation: the online communication.Ĭommunication is a process that concerns an exchange of ideas and facts between two or more entities, to achieve a mutual idea. ![]() These are: sender, ideas, encoding, communication channel, receiver, decoding and feedback. ![]() There are 7 major elements when we talk about the communication process.
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